Our couriers will always contact you to arrange a suitable delivery date before attempting to deliver, please provide a contact telephone number. Should you not be in when the delivery arrives as agreed, the courier will take the pallets back to the depot for a re-delivery to be arranged. Re-delivery charges do apply.
All deliveries will be kerbside/bottom of the driveway only. Any alternative arrangements made between yourself the customer and the driver will not be part of our contract between our company, yourself and the courier. Delivery is a one-man service using a Vehicle upto 28 tonnes with a Tail Lift. The driver will move the pallet to a safe location off of the road using a Pump truck(kerbside) The delivery does not include manoeuvring to a location of choice and can not be moved over soft verge or gravel driveway.
Deliveries lorries vary in size and maybe upto 28 tonne, if there are any difficulties with access in reaching your property, such as narrow roads, steep hills, long driveways. Please advise us so that we can make the delivery company aware, and have the right Vehicle sent out to you accordingly.
Please check the goods where possible on receipt of delivery for any damages and notify us as soon within 24hrs. If you do notice any damages or you are unsure, but unable to check please sign the form as unchecked or damaged.
Working days are Monday to Friday excluding public holidays. Any orders placed over the weekend will be considered as being placed on a Monday before 2pm. Please note that delivery of large, bulky goods may take 4-7 days. This is only a guideline and is not a guarantee, we are unable to take responsibility for any delays which are outside of their control.
Large or bulky items are typically products that weight over 30kg. However some items may be classed as large or bulky items even if they weigh less than 30kg due to the products dimensions.
What time of day will I receive my delivery?
Orders are delivered between 8.00am and 6.00pm.
For your convenience, we can deliver your order to your work address. Therefore, when ordering please enter your work address. If applicable, include the company name.
Collection from our Stores
If you live locally or are ready to travel and pick-up,simply place your order and we will contact you when the goods are available. We can store your order for up to 30 days, which will allow you time to collect anytime during our open hours (please wait for our call to avoid a wasted journey).
Kylemore Park North
Mon-Sat 10am - 5.30pm